At Crimson Hotels, we know our colleagues are critical to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also provide a supportive and empowering work environment.

We have an exciting opportunity for an experienced Assistant Front Office Manager to join the leadership team at Crimson Hotels. As Assistant Front Office Manager, you will be pivotal in the management team.

The Role

You will be accountable for the smooth and efficient operation of the Front Office department and ensuring delivery of departmental performance and standards. You will drive your team's performance through coaching, regular feedback, support and accountability to deliver intuitive and consistent service. You will be the driving force behind the hotel’s warm and professional guest arrival and departure experiences. You will also ensure all guest requests are proactively sought and fulfilled pre-, during and after their stay, with coordinated inter-departmental communication.

The Person

In addition to having experience in a similar role, you will have exceptional commercial acumen and will demonstrate outstanding leadership skills. You will have a proven track record in coaching and developing a team to deliver intuitive and consistent guest satisfaction and drive guest loyalty. Finally, you will have exceptional attention to detail and be comfortable working with other Head of Departments to nurture the hotel’s positioning. 

Benefits

• Competitive salary and benefits package to include performance-related bonus
• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 18 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• 2 x annual salary life assurance
• Learning and development opportunities—Hilton University offers Over 1,000 training courses, as well as many in-house and external training programs.
• Opportunities for promotion and transfer across the company and Hilton group on a national and international level
• Free-of-charge dry-cleaning of work attire

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.